Help Is On The Way

Help used to be on its way but when you press "help" at the top of your CPU, it might not come. At least not the way you expect it to. When I press "help", what I get now is a page of so-called FAQs that scroll for miles. I can't find my exact problem on the list. I go to Plan B or "contact" and find an e mail address where I may pour out my woes. But I find then that I must first fill in blanks. At the bottom, before sending said blanks now filled in,  I have to select from a set of issues. I am not allowed to state my case in my own words. There are no issues that quite match mine. Aha! There is a phone number to call. I call, and if the office in my end of our country is open at their hour, I find a human voice.  I am not always  smart enough to understand every accent, but because my helpers are "recorded" I know they will do their best to help, language aside. But I often find that I don't have the right department, and therefore, after a phone concert of ear-splitting "music" that no phone on earth should try to amplify, I am transferred to someone else from somewhere else in the world who also gives me their first name and a "how can I help you?" My phone by this time is getting battery low and my patience is doing the same thing. At this point, I grab another phone to put on standby, just in case I get the help I need and it takes another half hour to solve the problem. I am not exaggerating when I say that with a certain service company, it took five different people on two separate days to attempt to fix a small, niggling matter that they couldn't, but that I finally solved myself in desperation. I think it was sheer luck, but it worked. Another form of "help" is when you live in a condo and something badly installed needs correcting. There is a three tiered structure you must ascend to try and get matters completed. Tier One is your elected Council. They can do little other than listen to your problem, include it in their monthly agenda, then pass you onto someone else because it is not within their scope. Tier Two is the management company hired to get things done at a cost, of course, to the condo owners' contingency fund. Management will send you on to the builder that did the job when the construction was underway. That is Tier Three. The former developer and owner before selling, has gone. No matter how badly his structure has turned out in the testing by living in it, he sends you back to Tier One, because he is onto another project. Tier One? It's called The Condo Go Round Ride. None of the horses on it are named Help. You own the problem, you pay for it, mistakes and all. Help is on the way and so will be, the bill to fix-it. Condo mondo!