Designer Chat

The techies think they have the world in control when they show you a list of  what to say. Humans no longer entirely control the air waves since the "convenience" of online everything arose. I am, or was, a firm believer in online shopping because one needn't drive a car somewhere, try to find a parking space and then search for the right size or shape for hours on end in various locations. I still favour online shopping for convenience, but it, too, has problems. Today my phone rang at four thirty in the morning and a delivery person wanted me to open the door to accept a package. What? Four thirty AM? I went on line and called Customer Service to remind them that I am human and need my sleep.  The disembodied phone voice for the service, apologised and told me that the number was changed and for me to go online for the service I requested. I did so. My computer showed me a page that asked me to select what number of stars I would award for the service and to make a comment. I clicked on "comment". A list of comments appeared, none fitting my situation or one that was anywhere near my issue.  I have learned always to say "agent" or dial "O" to the inhuman voice, and if that works, I get someone from a faraway land speaking in an accent that requires I listen very carefully to try and understand. I'm not racist; it's a simple fact that I speak my native language when I shop just as they do. But we have business to do. In one incident, the Customer Service agent asked me to go back on line where once again I found a list of designer responses to click on. None fit. Oh well, there is another help. It's a cute little icon in the bottom right hand corner called "Chat". I have tried Ms or Mr Chat and when their list of choices don't fit, Chat asks me to frame my words in some other way. I try. No luck. I am asked to check my spelling. Finally, even though I have a degree in English speech, I can't make sense with Chat. Chat thanks me and refers me to its page on line. Here we go again.  Should I be re-wired or charged or plugged in? I am flesh and blood, something "old fashioned", but I need a real human being. Are any left?