Online shopping has become the latest thing in convenient living. I find online shopping ideal because, since I gave up my carbon emitting car that I used to run around here and there shopping, I now sit at my computer. I view my item online, learn what's in the product. I can also cancel or change orders to meet my needs at most sites. The stumbling block is delivery companies. They promise to deliver and often all you get it a note telling you where to pick it up. I don't do that. I quit shopping at certain online marketers because of their inconvenient delivery systems that appear to serve the delivery folk rather than me. Today I ordered a Canadian product but learned that the delivery, being an outside firm, not their own I can't change the delivery date. I need to change it, due to a building closure at that specific time. I wanted to have the product delivered the following day or in the near future. When I called the large company and was told they were not permitted to change because the item came from another source, not their delivery service, I cancelled the order. I will look for a shopping location online that serves me, not the delivery trucker. That's an example of why all these online sellers need to buck up their features if they want to continue to sell. I pay for delivery, not to go pick it up at a depot. All that fuss is on their shoulders. Reliable and straight delivery is the responsibility of the seller, not the consumer. It's timely for online sellers to take charge and to fix this flaw if they want to retain their loyal customers.
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