I called my doctor the other day and to my surprise, he wasn't in. I don't usually bother him with much else but prescription renewal. He is a busy man what with his golf and all. He doesn't do hospitals. What he does do is listed on his wall along with the price list. You are permitted to ask him no more than one question and you must tell the "nurse" "the nature of your visit". How much "nature" can one do in fifteen minutes? When I am really ill, I go straight to the hospital, waiting lines notwithstanding. But getting back on topic, the doctor wasn't in because the doctor had moved his offices. No one told me. Gone was the doctor and my folder containing my bodily history. The "nurse" who is actually a graduate of a local high school, well trained in keyboarding and answering phones with " could you hold please?". I always want to ask: what do you want me to hold? but she disappears before I can get the answer out. I've learned to reply to questions with questions. Where was my doctor? The "nurse" told me that he was not far from his present office. "Oh", she remarked flippantly, "we are just six kilometers away, you know, across the highway". The "highway" happens to be a major cross Canada speedway that people like me try and avoid if at all possible. I replied "Where across the highway is the office?" She answered with a hurried tone, "Just look us up on The Net and you'll find a map.". I was glad that I had a "Net" to refer to. Many people don't have a computer but I am not brave enough not to have one. I looked the office "up" on the computer and found only the doctor's old address and a map of how to get there. The new address was not to be found. I took out my phone book and looked for the nearest Walk-In Clinic. I found doctors who were "in". I called, got an appointment immediately and went there. There were no lovely leather chairs to loll in while waiting and the place, while clean, was pleasantly efficient and utilitarian. Good enough for me. I am not there to appreciate décor. The doctor I got was efficient but she was not taking new patients. "Just call the office". That was also good enough for me. On leaving I plucked the doctors' schedules off the wall along with which medical folk would be in at what time during the month. Now that's what I call a good medical clinic! The doctor's were in - in my good books.
No comments:
Post a Comment