One Button

The other day, I lost my wonderful all-day music that I get via wifi from my TV server. I am a one-ish sort of gal. I dislike change but do change and then stick to it. I dislike buying anything that says "new and improved" because it isn't and hasn't. This sort of tells  you what kind of old lady I am. When I screwed up my system the other day by pushing the wrong buttons on my remote for the big, really big,  TV, I ended up with a screen abounding with what looked like another language. It asked me questions that led me down another path to where somehow I ended up ressurecting my set back to what is called "store". It was like fresh off the shelf now. I called my server company. This is major. First I got someone who is really no one, and I was asked what the problem was. Did I want a text. No, I hate cell phones. The phone I used said she would help. It didn't. I pressed zero and said agent, agent.  It worked and I was told that I would be called back on my number and not to worry because they'd give me three chances to answer. Later, I got someone in another part of the world who I doubted knew anything about my android seventy five inch TV on her desert island. She told me (I think) to look for the buttons on the side or the back of my TV. I told her there is nothing on the side or bottom and if I have to move it away from the wall, I could die if it fell on me. She said all TVs have hidden buttons. I moved the TV out. No buttons. Her voice snarled "all TVs have them". I repeated "there is only one button and it is for off or on". I hung up. Much later when I somehow solved the problem, having gone to Youtube and asked about the one button thing. One button does it all.  My music is back as well as all the other delights that make up my only entertainment. I don't go out. The secret is to hold the button down and magic happens. A screen appears and you tap the button lightly to move up and down and then hold it to keep. Simple. I told my server company, a huge one, to inform their tech agents through the little doodle in the corner. It  never gets it. It said, " please reword your comment; I don't  understand".  I replied, "Of course, you don't understand. You aren't human. Good-bye."